Tax Specialists perform a variety of office functions which may include issuing correspondence, opening and processing mail & payments, answering phones, checking payment history, printing tax bills, processing installment plan requests, processing address changes, and researching refund requests; scanning of documents & rejected payment information into a database; reviewing scanned documents for quality control; entering transaction, research, or payment status notes to accounts within the database.
Processes payments received and associated cash handling for: personal property/real estate taxes – current & delinquent payments, local business tax receipts, hunting/fishing licenses; and balances cash drawer in accordance with established cash handling procedures.
Minimum (1) year of experience in payment collection and processing involving high cash volume receipts.
Experience involving current or prior banking or high volume customer facing environment.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides customer service, in person or by phone, fax, or e-mail in connection with document recording, taxes, or vehicle/vessel registration; reviews and processes applications for Florida title for vehicles, vessels, mobile homes and parking placards; and issues new, transfer, or renewed license plates and registrations, with or without application for Florida title, per Florida Statutes and DMV (Department of Motor Vehicles) rules and regulations.
Performs office functions including issuing correspondence, opening and processing mail, validating payments, answering phones, checking payment history, printing tax bills, processing installment plan requests, processing address changes, and researching refund requests.
Performs activities associated with collection of delinquent taxes, including seizing, auctioning and levying; performs review of reports for County or State related transactions processed; reviews and processes registrations for local business tax or tourist development tax; and processes a variety of records associated with tax collection.
Scans documents into a database; reviews scanned documents for quality control; processes the return of recorded documents to owners using appropriate methods; and redacts confidential information from documents pursuant to Florida Statutes.
Processes money received for vehicle tag/title fees, personal property/real estate taxes, tourist development tax, local business tax receipts, hunting/fishing licenses, recording fees and/or information/research fees; prepares receipts for imaging and archiving; and balances cash drawer in accordance with established cash-handling procedures.
Assists customers with tax or official record searches with microfiche/microfilm; supplies certified copies, and prepares Clerk’s certificates as required.
Performs related work as assigned.
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Original source: Indeed