Youll move back and forth between Account Analysis and Product Support. Once the customer has purchased treasury products you set them up on our systems, you manage tokens and monitor reports for any system errors. You process lockbox payments and balance accounts and we strive for a zero error ratio. This is a unique group inside BOKF, performing work and with access to systems that others do not. As a problem solver youre able to focus on what you do while only working with internal partners. Youll provide tier two and some tier three technical support, partnering with the Treasury Account Services Supervisor, Specialist III and other internal departments to solve product issues.
Our teams are cross trained between the two groups to back up each other when needed. We learn from one another and draw on each others level of experience, no matter what location.
You will build relationships and get to know your coworkers in operations and technology and sales, working across multiple lines of business. Our teams work with product managers, analysts, operations, sales, vendors, and the product support team.
Youll ensure customer setups and billing are implemented and documented correctly.
Youll analyze complex, interconnected systems and coordinate with internal departments and external vendors, acting as a subject matter expert on Treasury Products.
Youll consult, communicate, and train with Product Managers, Treasury Analysts, Treasury Management Officers, Implementations Specialists, and other internal clients and external vendors for regarding setup, billing, and functionality of various Treasury products.
Youll have the opportunity to provide input regarding process improvement and innovation which will benefit the bank and our clients. .
Youll assist Treasury Services during conversions and upgrades.
COMMUNICATION: You will need exceptional verbal and written communication to express yourself clearly and concisely.
PROBLEM SOLVER: You will need to use skillful questioning to draw out information and make informed decisions to resolve issues.
INITIATIVE: You will need to identify what to do before being asked to do it and look at whats next to anticipate customer needs.
TECHNICAL EXPERTISE: You will use your solid knowledge of product delivery systems, on-line computer systems, and MS Office to navigate multiple systems.
ATTENTION TO DETAIL: You must be thorough and accurate in everything you do, follow our established standards and have good judgment. Accuracy, follow up and follow-through are vital for this role.
TREASURY MANAGEMENT: You will use your knowledge and experience with banking and finance, cash management, bank operations, and products and services to deliver concierge-style implementation to clients.
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Original source: Indeed