Online application must contain all detailed education and experience. It will be used as the primary source for the initial review of your application.
This position serves as the primary customer contact in a service center environment utilizing knowledge base and case management tools to assist customers. Communicating with the public via the telephone and e-mail. Answering questions regarding the State and Federal financial aid process and assists in the completion of various program applications. Processes exception reports generated from the MiSSG database. Explains Bureau policies, procedures and program legislative language. Utilizes knowledge base information to answer customer inquiries.
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Educational level typically acquired through completion of high school.
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Michigan Department of Treasury is proud to be an equal employment workplace that values inclusion & diversity. In an effort to minimize implicit bias, Treasury is removing/protecting applicant personal identifying information. For best results include detailed education and experience in the online application for review. Do not put see resume instead of listing duties under your work experience.
The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
View the job specification at:
http://www.michigan.gov/documents/mdcs/TreasuryCustomerServiceRepresentative_178767_7.pdf (Download PDF reader)
Original source: Indeed