Online application must contain all detailed education and experience. It will be used as the primary source for the initial review of your application.
This position will serve as the primary customer contact in a collections service center environment utilizing knowledge base and case management tools to assist customers. Communicating with the public via the telephone, e-mail, or white mail. Answering calls regarding the collection process, available programs, and assists in the collection of federal student loans defaulted to the Michigan Guaranty Agency (MGA). Explain departmental policies and procedures and some federal student loan regulations. Utilizes knowledge base information to answer customer inquiries.
Click here to view the position description (Download PDF reader)
Click here to learn more about the Department of Treasury-Why it’s a great place to work. (Download PDF reader)
The health and safety of our employees is a top priority for the State of Michigan, and we are taking steps to ensure that safety. Treasury employees are temporarily working remotely as part of our COVID-19 response.
Educational level typically acquired through completion of high school.
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Michigan Department of Treasury is proud to be an equal employment workplace that values inclusion & diversity. In an effort to minimize implicit bias, Treasury is removing/protecting applicant personal identifying information. For best results include detailed education and experience in the online application for review. Do not put see resume instead of listing duties under your work experience.
This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
View the job specification at:
http://www.michigan.gov/documents/mdcs/TreasuryCustomerServiceRepresentative_178767_7.pdf (Download PDF reader)
Original source: Indeed