Key Responsibilities: Receive and respond to requests received by phone, email from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients working with the banks card platforms that are not resolved by first point of contact; Work closely with technical partners both internally and externally to resolve clients issues.
3-5 Years previous experience working directly with clients. Self-starter and independent worker, ability to work with minimum supervision. Must have excellent verbal and written communication skills with demonstrated client focus. Superior follow through and initiative. Highly organized, adapt at time management, and problem/solving/analytical. Advanced skills within Microsoft applications. Ability to interpret bank standard legal documentation. Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone and email etiquette. Ability to exercise good judgement and sound decision making skills a must. Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals. Ability to work in fast- paced, team environment. Microsoft Office, Excel proficiency.
Perform proactive research and communications to client, client team. Exercises judgment and discretion with respect to client relations and problem resolution. Experience in Commercial Card Servicing. Sharp desk and time management skills.
Additional Job Description:
1st shift (United States of America)
Hours Per Week:
Referral Bonus Amount:
Original source: Indeed