Job Description:

scalation point of contact for high revenue clients, responsible for day to day implementation of treasury products, pipeline management, and leading projects of varying complexity. Thoughtfully works with the client to resolve issues, including competing demands and sensitive situations. Provides relationship management, fulfillment and technical assistance to internal business partners to resolve complex, unique client requests. Works with clients, sales and operations to solve complex escalated implementations often gathering information to describe and analyze issues and developing solutions that are outside standard procedures.

2+ years of experience working with customers. – 2+ years of experience handling difficult situations with customers. – Intermediate proficiency (2-4 years of experience) in written (including grammar and spelling) and verbal communications

Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Comfortable receiving ongoing performance feedback and coaching.
Comfortable with ongoing change and learning new technology/processes.
Ability to analyze and resolve customer inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills.
Ability to navigate multiple computer systems while interacting with the customer.

Job Band:

Shift:

1st shift (United States of America)

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount:

Original source: Indeed

Treasury F&S Sr Advisor – Fulfillment Full Time

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Treasury F&S Sr Advisor – Fulfillment Full Time

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