Treasury Management Support Associate

Join us today as a Treasury Management Support Associate – Remote/Hybrid Schedule!

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At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each others differences, and a focus on improving our communities, we are confident youll find the experience is your advantage. Were delighted youre considering joining us!

The Treasury Management Support Associate is part of a team that will be responsible for providing primary client support for all products and services utilized by Business Banking clients, including, but not limited to, ACH, Remote Deposit, internet banking and Positive Pay.

Work Model: This role is remote with a requirement of 1 day in office per month (preferably our Madison, WI or Brookfield, WI location) for departmental meetings.

Essential responsibilities of the Treasury Management Associate:

• Client Support
  • Ability to obtain information from a client in a succinct manner enabling the Associate to deliver an exceptional client experience during any interaction with all clients.
  • Ability to interact in a timely manner with internal clients and teams as well as external.
  • Problem solve for more complex questions and issues from clients.
• Business Services Expertise
  • Demonstrate expertise in online banking, ACH, remote deposit control and other commercial services offered to banks business clients at product level.
  • Ability to onboard clients with more complex setups utilizing multiple products while still meeting department SLAs.
  • Assist with maintaining and developing procedures for the department.
• Multi-tasking
  • Ability to perform setups and training for clients across all products that can sometimes be complex while still participating in covering the phones for the department and helping co-workers with tasks as necessary, including assisting with questions and training of Treasury Support Associate I employees

The successful candidate should have:

• Associates degree or equivalent in related work experience
• 2-4 years of banking operations experience
• Ability to speak clearly and listen to clients concerns to troubleshoot.
• Proven ability to learn new technology and systems