Treasury Management Support Specialist – 1st Century Bank

1st Century Bank, a division of MidFirst Bank, is a full service bank with a vision of unparalleled client service in Los Angeles. The Bank’s core principles are flexibility, responsiveness, and the ability to create tailored solutions, coupled with its commitment to provide exceptional client service. Our bankers work in a team effort to develop a deep understanding of their clients, and work with and on their behalf to develop solutions tailored to meet their needs. Nothing is overlooked. Everything is considered.

A Treasury Management Support Specialist is responsible to support a full range of Corporate Treasury Management products and Consumer Online Banking products, providing professional technical and operational support of these products to customers and Bank personnel under general supervision. Products included in this support may include Consumer & Commercial Online Banking, Mobile Banking, Online Banking Wires, ACH Origination, Remote Deposit Capture, Positive Pay, Account Reconciliation, Lockbox, 3rd Party Depository Services, and other products that are currently in place or may be added in the future. The Specialist is knowledgeable of all Bank services and products and is expected to promote and deliver those services. The Specialist is sensitive to the needs of the clients and Bank staff, and is creative in his/her approach to accommodating requests.

Responsibilities include, but are not limited to:

• Assist Relationship Managers and Private Banking Officers in onboarding clients by providing a response to a clients request for proposal, preparing client applications, agreements, and other required documentation, implementing new products and services for the client in a timely manner, and training the client in the appropriate use of the products. Also provide notice of upcoming customer reviews by providing information necessary to their review, assisting with any questions, and following up for a timely response.
• Assist customers with inquiries and problems related to Treasury Management and Electronic Banking questions and problems, or refer client to appropriate party. Follow up with customers or internal staff as necessary until the problem is resolved to the clients satisfaction.
• Resolve problems within given authority.
• Be alert to potential fraud situations, and escalate any concerns to appropriate manager as soon as possible.
• Be aware of all bank policies and procedures that are applicable to the Treasury Management function and products.
• Maintain an in-depth knowledge of all Treasury Management products, to include the risks to the Bank and available controls that have been implemented.
• Provide training to bank personnel on the features, benefits, risks, and controls of the various Treasury Management products as requested.
• Perform routine and scheduled operational tasks such as report reviews, file transfers, customer monitoring, and other assigned duties in a timely and efficient manner. Maintain customer files in a timely manner and complete filing on a daily basis.
• Assist in the coordination and support of audits and examinations.
• Participate in Bank and Department projects as assigned.

Position Requirements:

• Minimum 3 years of experience in banking operations and cash management processes required
• Strong written and communication skills
• Ability to effectively present information and respond to questions from business units, clients and managers
• Knowledge of treasury management products and services; database software, Excel and Word processing
• Ability to analyze, evaluate and interpret information and date to formulate conclusions and recommendations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)