Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the “HAVE IT ALL” model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Why join this team?
Youll work with multiple departments within Wintrust on an on-going basis, meeting amazing people along the way.
We strive on teamwork to ensure we all are successful with our daily processes and tasks.
Chances to learn and grow through new initiatives and multi-tasking.
The TM Support Specialist position is expected to provide ongoing support and maintenance for Wintrust Financial Corps Treasury Management clients. TM Support covers all TM products including but not limited to iBusiness Banking, Business Online Bill Payment, iBusiness Capture, ACH Origination, Wire Origination, Lockbox Services, ACH Positive Pay, and Check Positive Pay. Courteous and efficient customer support is expected over the phone to internal and external customers, while simultaneously pulling and working TM Maintenance tickets to perform maintenance for the clients.
Provide support to internal (bank staff) and external clients that call in to the Treasury Management Support line
Pull TM Maintenance tickets through the ITSM Self Service Tool (Heat)
Assist management with projects as needed and when requested
Focus on customer service for both internal and external clients
General knowledge of Treasury Management products and the banking industry
The ability to multi-task and handle multiple requests at one time
Phone etiquette skills
Teamwork and volunteering to help others
Ability to retain and easily recall new information
Microsoft Office Competency
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicagos Bank and Wisconsin’s Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.