Treasury Services Specialist I – Bank

The Treasury Services Specialist is responsible for analyzing customer activity to determine how best to deliver treasury services and products. Responsible for implementing, training, and supporting all treasury services and products, enhancing client relationships, finding solutions to clients problems, and following up to maximize client satisfaction.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Assists the MTSS and the Relationship Managers (RMs) by providing day to day services to clients. Resolves client issues and performs administrative services for treasury products/services (i.e. internet banking, deposit connection, CDARS, Commercial Card, Cass One Source Payables, Gyve etc.). Serves as backup to other treasury services team members.
• Responds to client inquiries and problems using internal and external resources to find solutions; follows up with clients, ensuring their needs and expectations have been met and optimal satisfaction has been achieved. Offers solutions to help clients become more efficient.
• Creates and fosters client relationship by becoming familiar with the operations and practices of the clients business prior to promoting, implementing and servicing treasury management products/services.
• Obtains agreements and other required documentation necessary to remain compliant with Federal Banking Regulations, company policies and procedures.
• Implements new basic products and services, following up with clients to confirm applications and services have been implemented according to client specifications and are being used correctly.
• Trains the client on use of the product or services via phone, webinar or when needed at the clients site.
• Communicates and works in tandem with other departments to maintain high levels of service.
• Receives and processes payment instructions from clients. Researches and resolves payment discrepancies.
• Obtains required approval for treasury products/services involving credit exposure. Monitors existing accounts in tandem with assigned RM for continued appropriateness of credit exposure.
• Participates in the customer contact by making joint calls with the management and/or the RM.
• Makes management aware of suspect or problem conditions that require additional attention or possibly threaten the account relationship.
• Processes requests from U.S. Government and other third parties. Reviews requests to ensure compliance with federal and state banking laws. Responds to requests by obtaining the information needed. Prepares invoices for processing requests and collects on unpaid invoices.
• Other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

• Strong, well-developed interpersonal skills in order to work effectively with clients and internal staff.
• Takes initiative to resolve problems and address customers concerns and needs.
• A basic knowledge of banking services and products.
• The ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical solutions.
• Proficient in various computer programs including Microsoft Office (Word, Outlook, Excel).
• Must have general knowledge of federal and state regulations as applicable to the banking industry.
• Well developed organization skills in order to handle multiple tasks simultaneously.
• Must be able to perform under pressure.
• A bachelors degree in Business Administration or related field is preferred, or equivalent combination of education and experience.
• 1-3 years of banking experience or related equivalent to include direct customer contact, sales and operations preferred.
• 1-3 years of Treasury Management experience preferred.

APPLICATION PROCESS:

Please apply directly to this position via the Apply button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Founded in 1906 as Cass Avenue Bank, Cass Commercial Bank is a wholly-owned subsidiary of Cass Information Systems, Inc, the nation’s leading provider of payment and information services for financial accounts payable, transportation, logistics and utility/energy needs. A Federal Reserve member bank, we are a niche-focused bank delivering personal service and an array of banking products. We serve two niche markets: privately-held companies in the greater St. Louis and southern California regions, and faith-based organizations nationwide. Additionally, Cass Bank provides safety, security and control in moving funds through the Cass operation.