• Anywhere

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7155940

**Summary**

Under general supervision, performs work of moderate difficulty

preparing, processing, verifying and reconciling account and fiscal

documentation; may serve as lead worker. Handles cash including

receiving, counting, balancing, and securing cash money according to the

office policy. Front line customer service professional, greeting

customers and supporting the financial management and operation of the

Navajo County Treasurer through maintenance of real estate and personal

property tax records and reports. This position has countywide specific

responsibility.

**Essential Job Functions**

  • (Essential function, as defined under the Americans with Disabilities

Act, may include the following tasks, knowledge, skills and other

characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a

comprehensive listing of all functions and tasks performed by positions

in this class.)*\

  • Provides excellent customer service in person and telephonically;

professionally corresponds with customers via email and/or mail

  • Answers incoming phone calls; determines and undertakes routing to

party; records and delivers messages

  • Properly handles cash and provides correct change according to

office policy. Daily, balance payments processed in conjunction with

money received to the penny following established office procedures;

reconciles discrepancies

  • Processes and verifies tax payments received
  • Accurately posts real estate and personal property taxes including

tax lien redemptions, flags parcels as required, maintains

event-tracking records

  • Verifies refunds for accuracy before mailing
  • Selects and processes records for purging as per Arizona General

Record Retention Schedule guidelines

  • Sorts and files correspondence, forms, reports, and other materials;

maintains and creates records and reports

  • Prepares routine correspondence, forms, correction letters, balance

reminders, and refund checks; operates and maintains a variety of

office equipment

  • Conducts research to identify and resolve errors
  • Maintains high standards of confidentiality regarding client and

sensitive information

  • Performs other duties as assigned

**Knowledge and Skills**

  • Knowledge of County policies and procedures
  • Knowledge of property tax laws.
  • Knowledge of automated tax systems.
  • Knowledge of file maintenance procedures and practices.
  • Knowledge of office practices and procedures.
  • Knowledge of Arizona Record Retention Schedule
  • Skill in performing and verifying mathematical computations.
  • Skill in strong organizational skills and able to work

independently.

  • Skill in prioritizing work assignments to meet time constraints.
  • Skill in using computers and advanced level software applications.
  • Ability to operate general office equipment.
  • Ability to follow written and verbal instructions.
  • Ability to communicate effectively verbally and in writing.
  • Ability to interact with various county agencies.
  • Ability to establish and maintain effective working relationship

with employees, other agencies, and the public.

  • Ability to sit, stand, bend, and lift up to 15 pounds.
  • Ability to maintain a high standard of confidentiality.
  • Ability to work with difficult customers and to deescalate difficult

situations.

  • Ability to plan, prioritize, manage, and respond to multiple

assignments in a fast-paced environment.

  • Ability to perform the essential functions of the job specification

with or without a reasonable accommodation.

\

  • Work Environment**\

The usual and customary methods of performing the jobs functions require

the following physical demands: occasional lifting, carrying, pushing,

a d/or pulling; some stooping, kneeling, crouching, and/or crawling; and

significant fine finger dexterity. Generally, the job requires 60%

sitting, 20% walking and 20% standing. Working at a computer monitor for

extended periods required. The job is performed under minimal

temperature variations and under extreme likelihood of harsh criticism

from hostile and frustrated customers.

**Desirable Qualifications**

High School diploma or GED; AND one-year experience in data entry,

computer operations, or other relevant clerical support experience; OR

an equivalent combination of education and experience; prior experience

in a government setting preferred; AND a valid drivers license. Requires

successful completion of a background check.