In this role you will champion our customers by troubleshooting their most complicated electronic banking needs including business banking, remote capture, and additional support as needed. As a customer service professional, you will work hand-in-hand with your peers to insure that our customers have an outstanding and reliable experience and will become an integral part of our Electronic Banking Team
Were not just your ordinary bank – we have something special here at Horizon. We not only offer competitive salaries and comprehensive benefits, we are also characterized by an unwavering commitment to our teams, our communities, and our customers. Thanks to our diverse, energetic team, Horizon continues to grow and succeed.
#1 locally owned bank according to Austin Business Journal 2020 Power Rankings.
Top 40 community banks nationwide by S&P Global Market Intelligence.
Were proud of where our teams have gotten us and cant wait to see where you will take us next!
Make it easy for customers to do business with us by navigating systems management issues, troubleshooting electronic banking and treasury needs, solving customer problems, and collaborating with your team.
Give every customer an extraordinary experience including inside and outside customers;
Provide solutions for everyone you encounter and if you cannot, then work with customers and team members to find the solution;
Set goals for yourself and strive to attain them whether that is defining a new online banking process, or learning new functions within the Bank;
Continuously improve yourself and, thereby, those around you;
Contribute to the Bank by providing great ideas and being a great team member;
Other duties as assigned and/or taken on.
This is an extraordinary opportunity for an awesome individual with electronic banking experience.
Specific requirements include:
Minimum: BA/BS and 2+ years of banking experience; or the equivalent combination of education and experience, which demonstrates the knowledge, skills and abilities to perform the job duties of this position.
Ability to make decisions, create change, and help grow a company while growing yourself.
5+ years of banking experience including teller, new accounts, cash management, and/or treasury;
Experience with Q2 systems; and,
Advanced knowledge/experience with customer service support including, but not limited to: RDC installation and systems
All full-time employees are eligible to participate in our healthcare plans including medical, dental & vision; life/AD&D insurance, our robust 401k plan, and paid time off.
This is a great opportunity to join a successful company. If you think that you could be the perfect fit, please apply now. Submit your resume and contact information for consideration.
Good luck and we look forward to hearing from you!
At Horizon Bank, we rely on diversity of culture and thought to deliver on our goals. To ensure this we seek talented, qualified people for all of our career opportunities, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, veteran status, or any other protected classification under federal, state and/or local laws. Horizon Bank is proud to be an Equal Employment Opportunity/Affirmative Action Employer.